Returns & Exchanges

At Polish Shop Online, we strive for the highest quality in our authentic food imports; however, due to the perishable nature of our products, we offer a specialized return process to ensure your satisfaction. Please review our steps below for reporting issues with damaged or incorrect items within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, immediately check your package for any signs of damage or missing traditional Polish delicacies.

• 2.
  Document the Issue

  Take clear photographs of the product and packaging if there is damage or if the item received does not match your order.

• 3.
  Contact Support

  Email our customer service team with your order number and photos to request a refund or a replacement for the affected items.

• 4.
  Resolution Processing

  Once approved, we will issue a credit to your original payment method or dispatch a fresh replacement at no additional cost.