Frequently Asked Questions

Everything you need to know about shopping for authentic Polish flavors.

How do you ensure the freshness of perishable food items?

We use specialized thermal packaging and ice packs for all temperature-sensitive products like kiełbasa and pierogi to ensure they arrive fresh at your doorstep.

What are your shipping rates and delivery times?

We offer nationwide shipping with delivery typically taking 1-3 business days. Rates are calculated at checkout based on the weight of your order and your location.

Do you import products directly from Poland?

Yes, over 90% of our inventory consists of authentic brands imported directly from Poland to provide you with the genuine taste of home.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if a product arrives damaged or expired, please contact us within 24 hours for a full refund or replacement.

Are there any gluten-free or vegetarian options available?

Absolutely! We have a dedicated section for dietary preferences, including gluten-free sweets and a wide variety of vegetarian-friendly vegetable spreads and preserves.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.